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FAQ

  • How to care for my silver jewellery ?
    All our jewellery is water proof, but we do advise to avoid exposure to household cleaning products, bleach and other strong chemicals. We recommend that you store your silver jewellery in a safe place or the HN.Sparkle box it arrived in for safekeeping. How to clean silver jewellery You can use a soft cloth and gently rub with some warm water and dishwashing liquid or mild laundry detergent. Rinse in cool water and dry the silver immediately with a soft cloth to prevent water spots. Avoid detergents that contain bleach , which can damage silver.
  • How long will shipping take ?
    For standard shipping UK please allow 2-3 working days slightly longer for personalised items. For first class delivery please allow up to 2 working days and again a day or two extra for personalised items as this takes extra time. We do try to send parcels out the same day. Please allow extra time during busy periods , Christmas , Valentines day etc. -
  • Do you make a variety of sizes ?
    Yes, we do! We make jewellery to fit everyone. Tell us your exact measurements or what size you would like and we will hand craft it personally for you. We also have a range of adjustable rings so you don't need to worry about finding the right size. Any questions please email me at HN.Sparkle.hotmail.com and we will be happy to help.
  • Can I cancel my order ?
    If you need to cancel your order please email us at HN.Sparkle@hotmail.com or you can use our contact form. We will do our best to accommodate your request. If your order has already been shipped , we will advise you on how best to return the item to us so we can then arrange a refund once we have received the item back in good condition.
  • How can I place an order ?
    Once you have found the item you love , click on add to cart button to place the item in your basket, follow the directions through the checkout process to complete your order. Once you have paid and completed your checkout you will receive a email confirmation of your order. We will then let you know once we have shipped your order via email.
  • What payment method does HN.Sparkle Accept ?
    We accept the below payments - Paypal - G Pay - Visa - Mastercard
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