SHIPPING & RETURNS
Shipping Policy
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All shipments will be packaged with care in a suitable sized box or envelope packaging for the customers products they have purchased. Packages will be sealed off with a sticker or tape to ensure it stays closed and protected. Any damage to the products/ packing after they have been posted are out of our hands.
For UK shipping standard shipping will be £1.99, Second class will be £2.99 and First class will be £3.99 based on the weight of all combined products together. All shipments will be in the trust of Royal Mail and packages can be tracked when they have been sent out to ensure they arrive on time.
Return & Exchange Policy
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If you are unhappy with a product and would like to return please contact hn.sparkle@hotmail.com to make this happen. Only products that cannot be returned are earrings in case they have been worn and would not be able to be used again by another individual due to hygiene being a big importance of this business. Another product that would not be able to be refunded is customised initial stamped jewellery due to it being customised for you and not another individual and may have struggle reselling this product again which will be a waste of business materials. Any other product may and can be returned if the customer is unsatisfied with their purchase.
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Please note that returns will only be available 14 days after being delivered. Anytime after 14 days returns will not be allowed. All returns must be sent back in good condition so they can be resold to someone else who may want the product.